The Chainlink Marketing Platform provides an extensive list of Knowledge Base articles and FAQs that should help to answer almost any questions or issues you’re having with the platform. However, if you run into a problem that you can’t find the answer to in our documentation, there is always the option of submitting a support ticket. On every page within the platform, there is a help tool in the bottom right corner. If you expand the help section, you will find a short explanation of the feature and a link to the respective Knowledge Base.
- At the bottom of every help overlay, you will find a few links that you can use to easily submit a support ticket that will be review and resolved by a platform admin as soon as possible.
- Click Contact Support or Submit a Ticket and you will be brought to a new Support Ticket page where you can enter the subject, department, priority, and a description of the issue.
- Be as specific as possible when describing the problem you are encountering, include which department you need support with, and indicate the priority level so our platform admins are able to get to the bottom of the issue as fast as possible.
- You can also view all of your active and previous support tickets by clicking View Support Inbox.
- From this page you will be able to view all of your support tickets, what their status is, when they were added, and when they were last updated.
- Hover over the purple square in the options column and click on the view icon that appears to view the details of a specific support ticket.
- Click the Create New button in the top right to open a new support ticket.